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AI was my Worst Agent #2 - Labeling Customer Sentiment
Journaling the challenges and solutions in making AI the primary support agent in a production environment. Today, we tackle the complexity of empathy…
Nov 30, 2023
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James McHenry
1
AI was my Worst Agent #1 - Item Selection
Journaling the challenges and solutions in making AI the primary support agent in a production environment.
Nov 16, 2023
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James McHenry
1
October 2023
MelodyArc: How we implemented AI as the Primary Worker in Customer Support
How we implemented people quality customer support powered by AI. AI agents take the role of the primary worker, with human agent support on demand.
Oct 31, 2023
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James McHenry
1
Simple Strategies to Cut Customer Service Costs by Over 50%
Strategies to reduce your customer service costs by over 50% without compromising quality. Explore actionable tips for communication, task minimization…
Oct 18, 2023
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James McHenry
2
Calculating Customer Service Costs
Explore how to calculate Customer Service Costs using the Cost Per Conversation (CPC) metric. This article breaks down two methods—a simple labor cost…
Oct 3, 2023
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James McHenry
2
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