Subscribe
Sign in
Home
About
AI was my Worst Agent #2 - Labeling Customer Sentiment
Journaling the challenges and solutions in making AI the primary support agent in a production environment. Today, we tackle the complexity of empathy…
Nov 30, 2023
•
James McHenry
1
Share this post
AI was my Worst Agent #2 - Labeling Customer Sentiment
www.melodyarc.blog
Copy link
Facebook
Email
Note
Other
AI was my Worst Agent #1 - Item Selection
Journaling the challenges and solutions in making AI the primary support agent in a production environment.
Nov 16, 2023
•
James McHenry
1
Share this post
AI was my Worst Agent #1 - Item Selection
www.melodyarc.blog
Copy link
Facebook
Email
Note
Other
October 2023
MelodyArc: How we implemented AI as the Primary Worker in Customer Support
How we implemented people quality customer support powered by AI. AI agents take the role of the primary worker, with human agent support on demand.
Oct 31, 2023
•
James McHenry
1
Share this post
MelodyArc: How we implemented AI as the Primary Worker in Customer Support
www.melodyarc.blog
Copy link
Facebook
Email
Note
Other
Simple Strategies to Cut Customer Service Costs by Over 50%
Strategies to reduce your customer service costs by over 50% without compromising quality. Explore actionable tips for communication, task minimization…
Oct 18, 2023
•
James McHenry
2
Share this post
Simple Strategies to Cut Customer Service Costs by Over 50%
www.melodyarc.blog
Copy link
Facebook
Email
Note
Other
Calculating Customer Service Costs
Explore how to calculate Customer Service Costs using the Cost Per Conversation (CPC) metric. This article breaks down two methods—a simple labor cost…
Oct 3, 2023
•
James McHenry
2
Share this post
Calculating Customer Service Costs
www.melodyarc.blog
Copy link
Facebook
Email
Note
Other
Share
Copy link
Facebook
Email
Note
Other
This site requires JavaScript to run correctly. Please
turn on JavaScript
or unblock scripts
