Archive - MelodyArc

October 2023

MelodyArc: How we implemented AI as the Primary Worker in Customer Support

How we implemented people quality customer support powered by AI. AI agents take the role of the primary worker, with human agent support on demand.

Oct 31, 2023 •

Simple Strategies to Cut Customer Service Costs by Over 50%

Strategies to reduce your customer service costs by over 50% without compromising quality. Explore actionable tips for communication, task minimization…

Oct 18, 2023 •

Calculating Customer Service Costs

Explore how to calculate Customer Service Costs using the Cost Per Conversation (CPC) metric. This article breaks down two methods—a simple labor cost…

Oct 3, 2023 •

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