MelodyArc | James McHenry | Substack

AI was my Worst Agent #2 - Labeling Customer Sentiment

Journaling the challenges and solutions in making AI the primary support agent in a production environment. Today, we tackle the complexity of empathy…

Nov 30 •

AI was my Worst Agent #1 - Item Selection

Journaling the challenges and solutions in making AI the primary support agent in a production environment.

Nov 16 •

MelodyArc: How we implemented AI as the Primary Worker in Customer Support

How we implemented people quality customer support powered by AI. AI agents take the role of the primary worker, with human agent support on demand.

Oct 31 •

Most Popular

Calculating Customer Service Costs

Oct 3 • James McHenry

Simple Strategies to Cut Customer Service Costs by Over 50%

Oct 18 • James McHenry

MelodyArc: How we implemented AI as the Primary Worker in Customer Support

Oct 31 • James McHenry

AI was my Worst Agent #1 - Item Selection

Nov 16 • James McHenry

New

Simple Strategies to Cut Customer Service Costs by Over 50%

Strategies to reduce your customer service costs by over 50% without compromising quality. Explore actionable tips for communication, task minimization…

Oct 18 •

Calculating Customer Service Costs

Explore how to calculate Customer Service Costs using the Cost Per Conversation (CPC) metric. This article breaks down two methods—a simple labor cost…

Oct 3 •

MelodyArc

MelodyArc

Customer research and perspectives.

MelodyArc

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